How Teclab improved the exam experience and audit efficiency with Klarway
Teclab Instituto Técnico Superior implemented Klarway to combine student experience flexibility with greater efficiency in the audit processes of its exam advisors.
How Teclab uses Klarway
Teclab adopted Klarway to optimize its 100% online assessments. The result was a more agile identity validation process for students and an intuitive audit panel for advisors — with greater security and less administrative time at every exam session.
In 100% online technical education, every friction point in the exam process erodes the experience the institution promises. Proctoring cannot be the slowest link.
Smooth identity validation in under 2 minutes for the student; an audit panel with classified segments for the advisor. Better process on both ends.
The context: online technical education competing on experience, not just price
Teclab Instituto Técnico Superior is an Argentine institution dedicated to 100% online programs, designed for students who need to balance their studies with work and personal responsibilities. Its value proposition is not just scheduling flexibility — it is the quality of the experience at every point in the educational process, including exams.
In a model where students already have multiple commitments, every friction point in the assessment process carries a real cost. A slow identity registration, a confusing verification process or an exam session that consumes extra time without adding academic value — all of that erodes the experience Teclab promises. The search for a proctoring solution was not just about security: it was about process quality.
The implementation: agile identity for the student, efficient audit for the advisor
Teclab adopted Klarway with focus on two critical points in its assessment process. On the student side, identity validation needed to be smooth and fast, without adding steps that created friction before starting the exam. On the advisor side, the audit panel needed to facilitate session review with intuitive tools that allowed focusing on relevant cases.
Process automation was the third axis: reducing the administrative time of the examination team and increasing assessment reliability with structured evidence. That freed the Teclab team from repetitive manual tasks and gave them an auditable foundation to handle any challenge to the process.
The results: more student satisfaction and advisors focused on what matters
The most immediate change Teclab reported was in student satisfaction. The identity registration process became more agile, with fewer steps and greater fluidity. In a context where students already dedicate extra time to sit exams alongside work and personal responsibilities, those saved minutes have a real impact on their perception of the process.
For exam advisors, Klarway's audit panel transformed the way incidents are managed. Instead of reviewing full unstructured recordings, the team accesses timestamped and categorized flagged segments. That lets them focus on cases requiring real attention and move past those that don't represent a risk — faster and with less fatigue.
Key results
“What our students value most is flexibility at the exam. With Klarway, we have a more agile identity registration that improved the experience for our students. On the advisor side, we have an intuitive audit panel that ensures faster, more secure assessments.”
— Francy Figueroa, Head of Examination, Teclab
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